Even more so than technology, strategy, or finance, teamwork is a unique, powerful advantage that competitors can't imitate. It is almost always lacking in companies that fail, and often present in those that succeed.
Dysfunction 1: Absence of Trust
This occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible.
Dysfunction 2: Fear of Conflict
Teams that are lacking on trust are incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. In a work setting where team members do not openly air their opinions, inferior decisions are the result.
Dysfunction 3: Lack of Commitment
Without conflict, it is difficult for team members to commit to decisions, creating an environment where ambiguity prevails. Lack of direction and commitment can make employees, particularly star employees, disgruntled.
Dysfunction 4: Avoidance of Accountability
When teams don't commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to the overall good of the team.
Dysfunction 5: Inattention to Results
Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead of the collective goals of the team when individuals aren't held accountable. If a team has lost sight of the need for achievement, the business ultimately suffers.
In a healthy organization, employees admit mistakes and weaknesses and ask for help. By sharing these obstacles and working through them as a team, they are able to learn ways of overcoming them faster and more efficiently. Healthy teams are also comfortable engaging in open, passionate debate around all topics. By having all information exposed, they are capable of making quality decisions faster. Employees of healthy organizations commit to decisions, hold one another accountable, and always have their eye on the results of their efforts.
What We Do
True teamwork is vital for organizational health; and the health of an organization is a multiplier to its intelligence. Based on Patrick Lencioni’s “The Five Dysfunctions of a Team”, Bagley provides high-impact workshops that guides your team through the five areas that prevent a group of individuals from working cohesively as a team.
Before the workshop, our team gathers information required to provide the valuable insight into the unique issues of your team and is used to create a custom tailored workshop. Our facilitators take your team through multiple exercises to develop trust, master productive conflict, gain commitment to team objectives, cultivate accountability, and establish a team scoreboard that focuses on the results. The team leaves with a better understanding of each member’s unique communication style and conflict approach along with strategies for working together more effectively.
- We help team members trust one another on a fundamental, emotional level, so they are comfortable being vulnerable with each other about their weaknesses, mistakes, fears, and behaviors.
- We help team members engage in passionate dialogue around issues and decisions that are critical to the organization’s success.
- We help team members learn to make sure all opinions and ideas are considered, so they are able to achieve genuine buy-in around important decisions, even when various members initially disagree.
- We help team members hold one another accountable for adhering to their decisions and standards of performance.
- We help team members set aside their individual needs and focus on what is best for the team.